At Velvet Secrets Boutique, we want you to be happy with your purchase. Due to the personal nature of our products, all intimate and opened products are final sale and cannot be returned or exchanged.
Unopened, unused, and sealed products may be eligible for a return within 14 days of delivery.
To qualify:
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will work with you to make it right.
Please provide your order number and photos of the damaged or incorrect item when contacting us.
Refunds
Approved refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item was damaged or we sent the wrong product.
